Shipments and returns
- Supply Dates, Haulage and Shipment
The company will see to supplying any product purchased by you on the website to the address typed when executing the purchase. The Company will operate in order to supply the products or services pursuant to the supply conditions specified on the transaction page of the products or services. The Company undertakes to supply only a product which has been fully paid for via a credit card as detailed below.
The Company shall not be responsible for any arrears or delay in supply and/or non-supply caused as a result of a force majeure and/or by events that are not under the Company’s control, including strikes, lockdowns at the shipping companies or of any other entities associated with the process of transferring the products to the customer’s address etc.
In countries or regions with restricted access from a logistic aspect or that do not have any trading relationships with the State of Israel, the Company shall be entitled to cancel the order and fully refund the consideration that was paid to the customer. Countries to which it is impossible to deliver products: Syria, Lebanon, Iraq, Iran, North Korea.
The product purchased will be supplied using an external shipping company to the customer’s house within 14 business days, not including the product order date.
The supply date of the products/services detailed on the transaction page is on work days counted from the date of the order, which is the date of receipt of confirmation of the transaction from the customer’s credit company (Sundays through Thursday, not including Fridays, Saturdays, festival eves and festival days). The Company makes every effort to advance the supply date and/or adapt it to the customer’s needs, subject to the haulage company’s policy.
It must be emphasized that, in every case of a request to cancel the transaction after the product has already been sent to the haulage company, cancellation of the transaction is subject to the fact that the transaction executor returns the items/items that were purchased in their original packaging, which is whole, without any damage and/or flaw and/or spoilage of any kind and type whatsoever via a messenger at the customer’s expense to the Company’s order center even if 48 hours have not yet elapsed from the date of processing the order..
- Customer Service
We invite you to approach the service representatives at the Company via the “Contact Us” page on the website and/or via the mailing address [email protected] with any queries relating to the products presented on the website. The response time for approaches via “Contact Us” or mail is up to 2 business days not including the approach date.
The manufacturer’s details will appear on the product shipped to you. In cases in which the information is not available, the Company can be contacted telephonically or email the Customers Service specified on the website
We will be happy for approaches through our Customer Service:
Our Customer Service representatives will be happy to be at your service for any approach or query regarding the purchase process or a product presented on the website and for any other subject in order to make the purchase experience pleasurable, simple and quick.
The purchaser is entitled to cancel the transaction pursuant to the provisions in the Consumer Protection Law, 5741 – 1981 (hereinafter: “The Consumer Protection Law”, as detailed below, apart from an acquisition of certain items, detailed in Section 15c(d) of the Consumer Protection Law, for which no action for cancellation of the transaction can be executed.
Cancellation of a transaction/sale by the customer prior to shipping the product:
If the customer wishes to cancel a transaction/sale, he can do so via an approach Company’s Customer Service at email [email protected], subject to the Consumer Protection Law and the Company’s returns and cancellations policy, which will change from time to time and which is presented on the replacement and cancellations policy page.
Cancellation of an order prior to shipping the product or products to the customer (prior to the exit from the Company’s warehouses to the shipping company) shall not be debited with any cancellation fees.
- Cancellation after Shipping the Product:
If the customer wishes to cancel his order after the product has been sent to him, he can do so via an email message or through the Contact Us page on the website. The customer can return the product at his expense and, after the product arrives at the Company’s warehouses in Israel and has been examined and, under the assumption that the product is normal and no use was made of it, a financial refund will be executed that does not include the shipping fees. The Company’s cancellations regulations could change from time to time and are presented on the replacements and cancellations policy page.
The Company will not charge cancellation fees if the cancellation is executed as a result of a flaw in the item. In any other instance, not covered by the Company’s guarantee, the Company will refund the consideration paid for the product less shipping fees and an additional 5% of the transaction sum as a cancellation treatment fee, at the Company’s discretion.
A financial refund given by the website will only be transferred to the credit card with which the transaction was transacted, less cancellation and shipment fees (should any have been paid), and pursuant to the time schedules of the credit companies. To obviate any doubt, a financial refund will be executed pursuant to an actual payment.
The financial refund will appear in the credit details up to 30 business days from the date of making the repayment which is established according to the date of sending the credit invoice by mail.
A user, who is a disabled person (as defined in the Equal Rights for Disabled Persons Law, 5758 – 1998, 1998) (“a person with disabilities”) shall be entitled to cancel the transaction for purchasing a product within four months from the date of transacting the transaction, from the date of receipt of the product or from the date of receipt of a disclosure document pursuant to the provisions of the Consumer Protection Law, whichever is the latest, provided that the engagement in the transaction included a conversation between the Company and the user, including a conversation using electronic communications.
If a person with disabilities has request canceling a transaction as aforementioned, the Company shall be entitled to demand that that user present a certificate proving that he is a person with disabilities.
If a transaction has been canceled by a person with disabilities, by furnishing a notice to the Company within four months from the date of transacting the transaction, from the date of receipt of the product or from the date of receipt of a disclosure document pursuant to the provisions in the Consumer Protection Law, whichever is the latest, as aforementioned, the Company will refund that user with the consideration that he paid for the product less the shipping fees and an additional 5% of the transaction sum as cancellation fees at the Company’s discretion..
- A Cancellation as a Result of a Flaw or a Lack of Correlation to Items Appearing on the Website:
The customer must examine the product immediately on its receipt. If the customer received a damaged product or when the product specifications schedule differs from the specification schedule published on the website, the customer is entitled to cancel the transaction within 3 days from the date of receiving the product by sending an electronic mail cancellation message to the Company’s Customer Service at [email protected], all pursuant to the provisions in the Consumer Protection Law, 5741 – 1981.
- Cancellation of a Sale by the Company and Suspension of Transactions on the Website:
In any event, in which, because of a force majeure and regretfully, the Company will not be able to manage the website functionally, to provide the products or to comply with its other commitments, the Company shall be entitled to cancel the engagement with all or some of the customers. In this section “force majeure” means as is acceptable pursuant to the law, including computer breakdowns, a breakdown in the telephone system or a breakdown in any other communications systems, any terror whatsoever and any security event.
In the event that factors and/or events that are not under the control of the website owners and/or its operators delay and/or prevent complying with the sale of the products and/or services of any kind whatsoever, fully or partially, and in any method whatsoever and/or the supply of the products and/or provision of the services that were published on the website on the dates established and/or damaged by breakdowns on the computer and/or the telephone systems and/or any other communications factor from completing some or other purchase process in its various forms and/or if because of hostile actions and/or any other force majeure factor prevents and/or prejudices the product purchases and/or services process in any manner whatsoever, including by way of a regular sale or supplying the products and/or services and/or if changes apply in the taxation rates and/or fees applicable to the products and/or services between the date of advertising the product and/or service for purchase and the planned supply date pursuant to the conditions for purchasing the product and/or service, the website is entitled to cancel the engagement with all or some of the buyers and/or to suspend transactions on the website.
Without derogating from the aforementioned, indeed, if after completing the sale, it is discovered that the product and/or service are no longer in stock, the Company is entitled to cancel the sale or offer an equivalent alternative product. If the sale is canceled as aforementioned, the Company shall not be responsible and shall not bear any direct, indirect, resultant or special damage caused to the user or any third party.
Should there be any printing error in the description of the product and/or service and its price, in the terms of payment, in the picture of the product/service or in any other printed material or on receipt of data from the person submitting the offer, the Company is entitled to cancel the specific purchase and to credit the customer with a full financial refund..
It is hereby clarified that the provisions in the Consumer Protection Law, 5741 – 1981, which apply and are valid on the date of the purchase are binding provisions even if, in these regulations or on the website it is recorded otherwise.